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What is Lodeso?
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Lodeso is Logistics Delivery Solutions. Lodeso delivers items which are
larger or heavier than parcel size/weight limits. Lodeso provides it's
customers the tools necessary to manage the value chain from manufacturer
to end consumer. Lodeso is an information and project management company
serving the home delivery industry.
Lodeso is a company which manages the delivery supply chain from the vendor to the consumer for manufacturers, catalog and e-commerce companies through out the United States and Canada.
Our services include the Traditional White Glove Delivery and Threshold Deliveries. These services are supplemented by Mattress, Medicare, and Cabinet programs. We use our proprietary Trax System to mold a solution for each customer. The solution Lodeso will develop for your company will fit exactly what you need to support your business and distribution model. These solutions include a variety of checks to insure that each shipment is on time and on budget.
We pride ourselves on being problem solvers. As problems arise in the delivery process Lodeso documents all of the issues and provides you solutions to get the delivery back on track. You will be able to track your orders using our Trax Website and know at anytime what the status of a given order is. At your option we can also provide tracking for your consumers. This tracking can be added seamlessly to your website. It can, also, take the form of e-mails directly to your consumers advising them of the status of their order and providing them with links to the Trax Website so they can track their orders whenever they want. You will be amazed at how this tracking feature combined with good service will reduce the number of calls for you Call Center.
You will find Lodeso to be an honest and hard working organization based on Mid-Western values. Contact Lodeso today and gain a new prospective on what the Final Mile Delivery can be.
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What types of customers or products does Lodeso work with?
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Lodeso provides home delivery services for customers who are in the
catalog, home shopping and internet shopping industries. Lodeso
also works with national manufacturers who need to drop ship their
products, furniture, or other large package items home delivery to the end consumer. Lodeso delivers Grand
Father Clocks, Office Furniture, Home Office Furniture, Sofas,
Recliners, Ergonomic Back Chairs, Beds, Mattresses, Exercise Equipment,
Dining Room Furniture, Big Screen Televisions, etc. Lodeso provides what many in the industry call a "White Glove Delivery".
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Where does Lodeso perform these deliveries?
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Lodeso makes home deliveries to every address in the United States and Canada.
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Does Lodeso only deliver to home addresses?
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No, Lodeso performs white glove deliveries into office and business addresses
as well as residential addresses.
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Can Lodeso perform assembly?
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Yes, items can be pre-assembled at the delivery terminal or at the
customer's address or a combination of both. The determination of
where the assembly should be performed can be made for each product
Lodeso is delivering. This instruction and any detailed assembly
instructions are posted with each order and are utilized by each
delivery terminal responsible for delivering the products.
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Can Lodeso provide minor repair or touch-up services?
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Yes, most Lodeso delivery partners have repair personnel on staff.
For the rest, Lodeso has an agreement with a national repair company,
capable of performing these services in support of our home delivery services.
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Is the order inspected for shipping damage?
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Yes, each order is inspected for visible shipping damage at the
time the order arrives at the delivery terminal. If visible carton
damage has occurred, it is noted on the delivery Bill of Lading and
the contents are inspected. If there is damage to the contents, an
exception form is completed, notifying Lodeso of the issue. This
information is then immediately presented to Lodeso's customer for
corrective action.
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If an item has concealed damage, when will this be discovered?
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All products are inspected within 24 hours of receiving it at the
Lodeso delivery terminal. This inspection takes place before
contacting the end consumer to establish a delivery appointment.
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Can orders be drop shipped from my vendor or my warehouse directly
to a Lodeso home delivery terminal?
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Yes, using the Lodeso web site, you simply key in the 'deliver to'
zip code and Lodeso provides the address of the delivery terminal
to which your vendor or warehouse will ship the order eliminating the
need to wait for routing.
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Do I know in advance what date my customer will be contacted
to schedule the delivery?
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Yes, Lodeso provides an Upfront Delivery Plan for each of your
orders. This plan establishes three milestone dates. The first
is the scheduled ship date from your vendor or warehouse. The second
is the expected arrival date at our delivery terminal and the third
is the expected date Lodeso will be attempting to contact your
customer to establish a delivery date and time.
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Can I track the status of my orders?
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Yes, Lodeso provides the most robust home delivery order tracking system
available in the industry. Using LOGITRAX you will be able
to track the status of each order in the system. This
information will show you the scheduled milestone dates as
well as the actual dates each event was completed for each order.
In addition to order status, you will be able to change order
schedules and view detailed order information. Your vendors and
warehouse can have access to this information both to view and
update order status. You will be able to quickly see if orders
are late shipping from vendors, late arriving at the delivery
terminal, etc.
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Can I get a demonstration of Lodeso's capabilities?
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Yes, simply contact Lodeso and a representative will
provide you with a live on-line tour of our web site
and delivery management capabilities. Please e-Mail
Sales@Lodeso.com
or call 616-748-5560.
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Why is the 'e' in Lodeso upside down?
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When Lodeso was started, the founders had experienced,
first hand, the poor service the large box delivery industry
provided its customers. Based on this experience, Lodeso
committed itself to turning the industry upside down and to
change Everything with the goal of providing our customers
a home delivery experience not available until now.
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What principles does Lodeso use to manage its business practices?
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Lodeso manages its business using sound Christian principles to
provide a service to our customers which demonstrates the highest
level of honesty and integrity while serving our Lord Jesus Christ.
Lodeso is also dedicated in the same manor to our delivery partners,
our employees and the communities in which we live and work.
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What makes Lodeso different from other national delivery companies?
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Lodeso is owned and managed by professionals from the furniture
industry, who know and understand the requirements of making
a successful home delivery. A delivery in which our customer and the end-consumer are happy. The business is not owned or managed by
a 'trucking' company but is 100% dedicated to the home delivery
processes. Everything Lodeso does is done to enhance that one
objective. We have found that this dedication has paid off for our customers in goodwill with their customers and lower costs in their Customer Service Departments. Lodeso is dedicated to acting with honesty and integrity in all dealings with our
customers, our delivery partners, and our employees.
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